Physiotherapy clinics
Books initial, standard and follow-up consults. Knows the difference between a new injury and a review, and routes them into the right slot.
Now onboarding founding Melbourne clinics
AI reception that never sleeps.
A warm AI voice works alongside your front desk — answering every patient call and booking, rescheduling and cancelling straight in your Cliniko or Nookal calendar, day, night and weekend. Built for Australian physio, podiatry, psychology, dental and allied health clinics. Live in a day.
24/7
Always answers
< 1 day
Setup to live
Cliniko + Nookal
Direct booking
Built for Cliniko & Nookal
Made in Melbourne
Encrypted & secure
Live in a day
See it in action
Hear a real booking call.
Watch it answer, collect details, and book straight into your booking system — before the caller hangs up.
Step by step
Watch a booking call, start to finish.
A typical after-hours call — answered, booked into your booking system, and logged to the clinic's dashboard, all before voicemail would have picked up.
Incoming call · 7:42 pm
Bayside Physio
Thanks for calling Bayside Physio — just so you know, this call may be recorded. How can I help?
Hi — I've hurt my back. Any chance of an appointment tomorrow?
Sorry to hear that! Let me check the diary for you…
I can do 10:15am with Sarah, or 2:45pm with Tom. Which suits?
10:15 works. It's Sam Taylor — 0400 123 456.
All booked, Sam — 10:15 tomorrow with Sarah. A confirmation text is on its way. Anything else?
- ☎ Answered on the first ring — 24/7
- 🗓 Checking live availability
- ✓ Booked straight into the diary
- ▦ Logged to the clinic dashboard
For clinics
An AI receptionist built for Australian clinics.
Specialised AI phone reception for the way your practice actually books — every clinic type below runs on Cliniko or Nookal, and Laneway speaks fluent appointment.
Podiatry clinics
Books initials, nail care and orthotic reviews. Confirms whether the caller is new or returning before locking a slot — saves your front desk the back-and-forth.
Psychology practices
Triages Medicare versus private bookings, handles mental-health care plan questions, and books with the right clinician based on what the caller needs.
Dental practices
Books check-ups, hygiene appointments and dental emergencies. Recognises an urgent toothache and routes it to your next available slot.
Allied health
OT, speech pathology, dietetics, exercise physiology and more. Books NDIS, private and Medicare-funded sessions straight into your booking system.
The problem
Your phone is your front door — and 1 in 4 patients find it locked.
23%
of calls to medical practices go unanswered
01
Solo & small clinics miss 30–42%
With one person on the desk, miss rates climb far higher than the average.
02
80% of bookings happen by phone
The phone — not the website — is still where patients actually book.
03
85% never call back
If the first call isn't answered, most patients simply phone a competitor.
Sources: Talkdesk Healthcare Report 2025; AMA practice data; Clearwave.
The numbers
What missed calls really cost.
%
of calls come in outside business hours
$
lost revenue for every unbooked appointment
%
of patients hang up rather than leave a voicemail
×
more likely to switch clinics after poor phone experiences
Sources: Talkdesk 2025; NIH; PatientBond survey; AJMC.
Meet Laneway
A warm, capable voice on every call.
Answers instantly
Picks up on the first ring, 24/7 — including evenings and weekends.
Books appointments
Straight into your booking system — the booking appears live in your calendar.
Cancels & reschedules
Handles changes too, verifying the caller by mobile first.
Answers enquiries
Hours, location, what to bring, new-patient questions — handled, so your front desk isn't.
Escalates the urgent
Clinical questions or complaints get passed to your team with a summary of the call.
Sounds human
Natural enough that callers don't ask for a person.
Your clinic dashboard
Every call, recording and transcript in one private dashboard — see exactly what was said and booked, any time.
Wins back lost bookings
No-shows get a friendly rebook text, and cancellations are offered to your waitlist — empty slots fill themselves.
More than answered calls
You get a dashboard, not a black box.
Every call, recording, transcript and booking in one private dashboard — so you always see exactly what Laneway said, booked and won back. Log in from any device.
Minutes this month
683 / 1,000
Calls answered
142
Bookings made
57
Win-backs
9
Recent calls live
Sarah M.Booked · Tue 9:30am
“Hi, I'd like to book an initial physio appointment this week…”
Number withheldBooked · Thu 4:00pm
James T.Moved
0413 ••• 902Message for you
- Recording + transcript of every call — hear and read exactly what was said.
- Every booking, cancel & reschedule, live as it happens in Cliniko or Nookal.
- Patient messages the AI couldn't action, waiting for your team — nothing slips.
- Minutes, win-backs & recovered revenue — the value, in plain numbers.
How it works
Nothing changes on your end.
- 01
Patient calls
Your existing clinic number.
- 02
Laneway answers
Handles the whole conversation.
- 03
Books it in
Appears live in your calendar.
- 04
You stay in control
Review every booking in your booking system.
Live within a day. You simply forward your calls.
Why Laneway
For every call your front desk can't get to.
Laneway works alongside your reception team — catching the overflow, the after-hours and the all-at-once, so no patient hits a dead end.
When the desk can't pick up
- — After hours, weekends, public holidays
- — Three calls ringing at once
- — Lunch breaks, leave & sick days
- — Mid-treatment, hands full with a patient
Voicemail / service
- — Most callers hang up
- — Generic, off-brand
- — No real booking — just messages
- — You call them all back later
Laneway
Laneway has it covered
- ✓ Answers 24/7, every call
- ✓ Books straight into your booking system
- ✓ Takes a message when your team's needed
- ✓ From $199/mo, no lock-in
Security & privacy
Your patients' data, protected.
Laneway handles real patient calls, so it's built to keep their information safe — and to keep you in control.
Encrypted, always
Your booking-system key is encrypted at rest and kept off the disk. Every connection runs over an encrypted channel.
Recordings, in your control
Callers are told the call may be recorded. Recordings and transcripts are encrypted at rest and visible only to your clinic, in your private dashboard.
You stay in control
Every booking lands in your booking system for you to review. It's your number and your data — pause or stop anytime.
Australian by design
Built in Melbourne for Australian practices, with the Australian Privacy Principles front of mind.
Pricing
Pricing that scales with your clinic.
Month-to-month. No lock-in. No setup fee for founding clinics.
Starter
Solo & small practices
$199/mo
500 call minutes included · then $0.45/min
- ✓ 24/7 AI call answering
- ✓ Books, cancels & reschedules in your booking system
- ✓ Dashboard with every call, recording & transcript
- ✓ 1–2 practitioners
- ✓ Email support · no lock-in
Clinic
Growing clinics
$399/mo
1,000 call minutes included · then $0.45/min
- ✓ Everything in Starter
- ✓ Unlimited practitioners
- ✓ Waitlist & no-show win-back texts
- ✓ Recovered-revenue tracking
- ✓ Priority support
Practice
Busy multi-practitioner clinics
$899/mo
2,500 call minutes included · then $0.45/min
- ✓ Everything in Clinic
- ✓ Insights analytics — peak hours, outcomes & repeat callers
- ✓ Urgent calls routed to your team
- ✓ 1:1 onboarding + dedicated support
Prices in AUD. "Minutes" = AI-answered call minutes per month; extra minutes billed at the rate shown. Secure card payment via Stripe — cancel anytime.
✓ No lock-in — month-to-month
✓ No setup fee for founding clinics
✓ Live within a day
✓ Keep your number — nothing changes
✓ Talk to the founder, not a call centre
Your receptionist goes home at 6pm. Your phone doesn't stop — Laneway picks up from there.
ROI calculator
See what unanswered calls cost you.
Drag the sliders to match your clinic. The defaults are deliberately conservative.
—
extra bookings / month
—
revenue recovered / month
—
net gain after Laneway ($399/mo plan)
Estimate only, for illustration — based on about 4.3 weeks a month and the figures above.
Frequently asked
Common questions from clinics.
Everything you'd want to ask before letting an AI answer your phones.
Does Laneway Reception integrate with Cliniko and Nookal?
Yes. Laneway books, cancels and reschedules appointments directly inside your Cliniko or Nookal account. Bookings appear in your calendar in real time, exactly as if a human receptionist made them — same patient record, same appointment type, same practitioner.
What kinds of clinics is Laneway built for?
Australian healthcare and allied health practices using Cliniko or Nookal — including physiotherapy, podiatry, psychology, dental, occupational therapy, speech pathology, dietetics and exercise physiology clinics.
How quickly can my clinic go live?
Most clinics are live within one business day. You forward your existing clinic number to your Laneway number — there is no software to install and no change to your current phone setup.
How much does Laneway Reception cost?
Three month-to-month plans: Starter $199/mo (solo & small practices), Clinic $399/mo (growing clinics), and Practice $899/mo (busy / full-time). Each includes a monthly allowance of AI call minutes (500 / 1,000 / 2,500), then a small per-minute rate. No lock-in, no setup fee for founding clinics. Prices in AUD. See pricing.
Will patients know they are talking to an AI?
Laneway uses a natural human-sounding voice and conversation flow. Most callers don't realise they're speaking with an AI. If asked directly, Laneway answers honestly.
How is patient information kept secure?
Your practice-management API key (Cliniko or Nookal), call recordings and transcripts are all encrypted at rest, and every connection is encrypted in transit. Callers hear a recording disclosure at the start of each call, and your call data is visible only to your clinic through a password-protected dashboard — never shared between clinics.
Can I see what the AI said on a call?
Yes. Your private clinic dashboard shows every call with its recording, transcript and summary — usually within 30 seconds of the call ending — plus your waitlist and the bookings Laneway recovered from no-shows and cancellations.
What happens if Laneway can't handle a call?
Anything outside its scope — clinical questions, complaints, or anything Laneway is uncertain about — is flagged to your team immediately with the full call details, so you can call the patient back.
Am I locked into a contract?
No — Laneway is month-to-month with no lock-in, so you can start and stop whenever you like. Before you start, book a 15-minute demo and we'll show it handle a real booking on a real account, live.
Do I need to change my phone system or number?
No. You keep your existing clinic phone number. You simply forward calls — overnight, on weekends, when busy, or all the time — to a Laneway number we set up for you.
Where is Laneway Reception based?
Melbourne, Australia. Laneway is built specifically for Australian healthcare practices — Australian time zones, phone numbering (04xx mobiles, 03 landlines), and patient expectations.
About
Built in Melbourne for Australian clinics.
Laneway Reception was built after watching small clinics lose patients to a ringing phone. Not because they didn't care — because nobody can answer every call. We're a small Melbourne team focused on one job: making sure every patient who picks up the phone gets booked in, day or night, into the calendar you already use.
We work with founding clinics directly. If you sign up, you'll talk to the person who built this.
Get started
Set up Laneway in three simple steps.
- 1 Tell us about your clinic below — takes about a minute.
- 2 We set up your AI and a number to forward to. No software to install.
- 3 Forward your calls. You're live, usually within a day.
No booking-system passwords or API keys here — we handle that securely with you directly. This just tells us where to start.
Thanks — we'll be in touch today.
We've got your details and will reach out shortly to get your clinic set up — usually live within a day.
Let's talk
See Laneway answer your clinic's phone.
A 15-minute call. I'll demo it booking a real appointment, live.
Book a demo