LanewayRECEPTION
For podiatry clinics

AI receptionist for podiatry clinics

Laneway answers every call to your podiatry clinic 24/7 and books initials, nail care and orthotic reviews straight into your booking system — confirming new vs returning before it locks a slot, so the diary stays clean.

What Laneway books for your podiatry clinic

It recognises each kind of podiatry appointment and routes the caller into the right slot and practitioner in your diary.

Initial assessments

New-patient appointments booked with the right duration once Laneway confirms the caller is new.

Nail & skin care

Routine treatments booked to the correct recurring appointment type for returning patients.

Orthotic reviews

Fitting and review appointments routed to the right slot — never mixed up with a general consult.

Why podiatry clinics choose Laneway

  • Confirms new vs returning before booking, so assessments never land in a short review slot.
  • Books straight into your booking system in real time, with the right appointment type and duration.
  • Catches overflow and after-hours calls your single front desk can't reach.
  • Wins back no-shows with rebook texts and fills cancellations from your waitlist.
  • Live within one business day — keep your number, no software to install.

How it works

Nothing changes on your end — you simply forward your existing clinic number.

  1. Patient calls
    Your existing clinic number.
  2. Laneway answers
    Handles the whole conversation.
  3. Books it in
    Appears live in your calendar.
  4. You stay in control
    Review every booking in your booking system.

See the full walkthrough →

Podiatry reception FAQ

Can Laneway book different podiatry appointment types?
Yes. Laneway books initial assessments, routine nail and skin care, orthotic reviews and diabetic foot checks as separate appointment types in your booking system, each with the correct duration and practitioner.
Does it confirm whether the caller is new or returning?
Yes. Laneway confirms whether the caller is a new or returning patient before locking a slot, so a first-time assessment is never booked into a short review appointment — saving your front desk the back-and-forth.
Can it answer calls when reception is with a patient?
Yes. Laneway picks up 24/7 and during the day when your desk is busy or hands-on with a patient, books straight into your booking system, and logs the call with a recording, transcript and summary to your dashboard.

Hear Laneway answer your podiatry clinic's phone

Book a 15-minute demo and we'll show it handle a real booking on a real account, live.

Book a 15-min demo