AI receptionist for psychology practices
Laneway answers every call to your practice 24/7, triages Medicare versus private bookings, handles Mental Health Care Plan questions, and books with the right clinician in your booking system — with a warm, calm voice on every call.
What Laneway handles for your psychology practice
It asks the right questions up front, so the booking lands with the right clinician under the right funding.
Medicare vs private triage
Asks whether the caller has a referral or Mental Health Care Plan and books the matching appointment type.
Right-clinician routing
Routes to the appropriate psychologist based on the caller's needs and live availability in your booking system.
Sensitive escalation
Anything clinical, urgent or a crisis is passed to your team immediately with a full call summary.
Why psychology practices choose Laneway
- Warm, unhurried tone — callers reaching out for the first time aren't met with voicemail.
- Triages funding and referral questions before booking, so the diary is right the first time.
- Books straight into your booking system with the right clinician and appointment type.
- Every call recorded, transcribed and summarised privately in your dashboard.
- Live within one business day — keep your number, no software to install.
How it works
Nothing changes on your end — you simply forward your existing practice number.
- Patient calls
Your existing practice number. - Laneway answers
Handles the whole conversation. - Books it in
Appears live in your calendar. - You stay in control
Review every booking in your booking system.
Psychology reception FAQ
Does Laneway handle Mental Health Care Plan and Medicare bookings?
Can it route callers to the right psychologist?
What happens with a distressed or urgent caller?
Hear Laneway answer your practice's phone
Book a 15-minute demo and we'll show it handle a real booking on a real account, live.
Book a 15-min demo