AI receptionist for physiotherapy clinics
Laneway answers every call to your physio clinic 24/7 and books initial, standard and follow-up consults straight into your booking system — so a new injury never lands in voicemail and your front desk isn't tied to the phone mid-treatment.
What Laneway books for your physio clinic
It knows the difference between a new injury and a review, and routes each caller into the right appointment type and practitioner in your diary.
Initial consults
New-patient assessments booked with the right duration — Laneway confirms the injury and that the caller is new before locking the slot.
Standard & follow-up
Ongoing treatment and review consults booked to the correct appointment type, with the practitioner the patient saw last where it matters.
Reschedules & cancellations
Handles changes too — verifying the caller by mobile first — and offers freed slots to your waitlist automatically.
Why physiotherapy clinics choose Laneway
- Catches the calls your desk can't — after hours, during treatments, and when three lines ring at once.
- Books straight into your booking system in real time, exactly as a human receptionist would.
- Wins back no-shows with a friendly rebook text and fills cancellations from your waitlist.
- Every call recorded, transcribed and summarised in your private dashboard.
- Live within one business day — keep your number, no software to install.
How it works
Nothing changes on your end — you simply forward your existing clinic number.
- Patient calls
Your existing clinic number. - Laneway answers
Handles the whole conversation. - Books it in
Appears live in your calendar. - You stay in control
Review every booking in your booking system.
Physiotherapy reception FAQ
Can Laneway tell a new injury from a follow-up?
Does it work for multi-practitioner physiotherapy clinics?
What happens with after-hours injury calls?
Hear Laneway answer your physio clinic's phone
Book a 15-minute demo and we'll show it handle a real booking on a real account, live.
Book a 15-min demo