Nothing changes on your end

Four steps, start to finish

1. Patient calls
   A patient rings your existing clinic number, forwarded to Laneway.
2. Laneway answers
   A natural voice handles the whole conversation — booking, rescheduling, cancelling or answering enquiries.
3. Books it in
   The appointment is written into your calendar in real time.
4. You stay in control
   Every call is logged to your dashboard with a recording, transcript and summary.

What Laneway can do on a call

• Answer instantly, 24/7 — including evenings and weekends.
• Book, cancel and reschedule appointments, verifying the caller by mobile first.
• Answer common enquiries — hours, location, what to bring, new-patient questions.
• Escalate clinical questions or complaints to your team with a full call summary.
• Win back no-shows with a rebook text and fill cancellations from your waitlist.

Getting set up

Setup takes a couple of minutes of your time and is usually live within a business day.

1. Tell us about your clinic
   A short online form — about a minute.
2. We set up your AI & number
   We configure your AI and a number to forward to. No software to install.
3. Forward your calls
   Point your calls at your Laneway number and you're live.

See how the Cliniko integration works →