AI receptionist for allied health clinics
Laneway answers every call to your OT, speech pathology, dietetics or exercise physiology clinic 24/7 and books NDIS, private and Medicare-funded sessions straight into your booking system — capturing how each session is funded at the time of booking.
What Laneway books for your allied health clinic
It handles the mix of disciplines and funding types that make allied health reception complicated.
Every discipline
Occupational therapy, speech pathology, dietetics, exercise physiology and more — routed to the right practitioner.
NDIS, private & Medicare
Asks how the session is funded and books the matching appointment type in your booking system.
Reschedules & waitlist
Handles changes, verifies callers by mobile, and offers freed slots to your waitlist automatically.
Why allied health clinics choose Laneway
- Captures funding type up front, so NDIS, private and Medicare bookings land correctly.
- Routes callers to the right discipline and clinician, even on a shared phone number.
- Books straight into your booking system in real time — no message-taking, no callbacks.
- Every call recorded, transcribed and summarised in your private dashboard.
- Live within one business day — keep your number, no software to install.
How it works
Nothing changes on your end — you simply forward your existing clinic number.
- Patient calls
Your existing clinic number. - Laneway answers
Handles the whole conversation. - Books it in
Appears live in your calendar. - You stay in control
Review every booking in your booking system.
Allied health reception FAQ
Which allied health disciplines does Laneway support?
Can it book NDIS, private and Medicare-funded sessions?
Does it work for multi-disciplinary clinics?
Hear Laneway answer your clinic's phone
Book a 15-minute demo and we'll show it handle a real booking on a real account, live.
Book a 15-min demo